F.A.Q.

First of all, Fill out the “Inquiry form” as follows:

  • indicate pick up and drop off locations
  • provide personal or company’s email & phone number
  • choose the vehicle you require
  • receive preliminary price in 24 hours

Also Please Note: if you require “hourly services” please indicate the exact number of requested hours.

Yes. It’s highly recommendable. You can send us PDF or Word document. Also you can write your program and travelling requirements directly on our general email: office@mychauffeurdrive.com
The more specific the program will be, the more accurate quote you will receive.

Once you have agreed our price proposal, we will send you a link for the payment to confirm your reservation. Usually we take 10%-40% of the order price as a deposit (depending on trip complexity). The deposit is payable by card via PayPal.

The balance is payable in cash to a driver or by bank transfer to your carrier (depending on the vehicle you choose & travel needs).

Included: vehicle, chauffeur, fuel, VAT, tolls, *Meet & Greet, *driver’s gratuity (*in the UK & Europe only)

Excluded: paid parkings, drivers meals & accommodation, *Meet & Greet, *driver’s gratuity (*in Russia, USA & Canada)

Note: extra payments, such as paid parkings or additional service hours are payable directly to your chauffeur in cash or by bank transfer if carrier requires. 

No. By card in advance you pay for reservation only.

First of all, there is no general cancellation rules at MyChauffeurDrive as each request is treated individually. Cancellation charges depend on the vehicle you require and trip complexity. Once you receive the price for your request, we also provide you with the cancellation policy related to your trip.

However below you can get familiar with general cancellation rules applied to all our provided services:
1. The customer must inform us regarding any changes related to his trip not less than 48 hours before the service (ex.: extension or reduction of service hours).

1.2. All modified changes serve as updated agreement between customer and MyChauffeurDrive. No PDF or any other file with the updated booking information will be sent to the client (only in case the customer will make a request for it).

1.3. All written correspondence serves as written agreement between the customer and MyChauffeurDrive (even if No PDF or any other file with booking information was sent to the client).

1.4. If the client would like to reduce the service hours by his own will during the trip, the amount he paid for the service is non refundable and the client cannot use it for his/ her another potential service.

No. MyChauffeurDrive do not provide self-drive vehicles.

You need to request the invoice (if you need one) directly from your customer service manager. Usually we do not send the invoices.

No. First of all we are not a travel agency. Our primary objective is to drive you comfortably and safely. So please contact us regarding a booking of a vehicle with chauffeur only.