Our working processes require that for all questions regarding orders/ requests we communicate in a written form. This is much more efficient than a discussion over the phone, where it’s easy to lose sight of something important and thereby make mistakes in the request or order.
Besides, it may not be possible to provide you with a prompt response over the phone as we possibly may need to check some details, such as vehicle availability, route, etc. and calculate the price.
We require all our carriers to abide by the rules & laws regarding the passenger transportation. Every carrier must own an authorisation allowing to carry the passengers and a proper insurance to cover the risks associated with their professional occupation.
Please also be notified that it is the obligation of carriers to enforce applicable laws & rules in the jurisdiction of their services.
MyChauffeurDrive is not responsible for any force-majeure situation or any kind of controversy or disagreement between carrier and client.
Our liability in any circumstances is limited to:
NOTE: We DON’T provide any compensations. Only refunds. However you can contact carrier directly and solve these issues with him/her.
Any kind of damage or degradation to a vehicle caused by the client leads to the payment of additional funds which remain entirely at the customer’s charge. In case of drivers delays, vehicle capacity problems, smoke smell, etc. – the client must contact the carrier directly to solve the issue as the carrier company takes responsibilty for that.
NOTE: MyChauffeurDrive is NOT RESPONSIBLE for the balance payments (payments you make to the driver directly). If something went wrong during the trip, our company must provide you the contacts of CARRIER COMPANY and the issue will have to be solved between the CLIENT and CARRIER COMPANY directly (once again – MyChauffeurDrive is responsible for DEPOSIT PAYMENTS ONLY as we are RESERVATION SYSTEM!).
Grace Period at the Airport is 30 minutes. The driver has a right to leave if the client doesn’t show up within these 30 minutes. The client will NOT receive any refund if he doesn’t show up (despite of any circumstations, like Flight Delay, sudden illness, migration issues, etc.).
Yes. Inform us via email & all your personal information will be removed in 48 hours.
MyChauffeurDrive requests a minimum of 96 hours notice for any bookings.
Depending on its availability. In most cases we guarantee category, not specific model.
MyChauffeurDrive takes no responsibility for any loss or damage caused to your property. These issues must be resolved with your carrier directly.
FOR THE VEHICLE UP TO 7 PEOPLE: You can receive your full deposit/ full payment (if you paid the whole amount in advance) back if you cancel the order not less than 96 hours before the potential trip;
later cancellation or no-show: no refund.
FOR THE VEHICLE from 8 to 16 people:
You can receive your full deposit/ full payment (if you paid the whole amount in advance) back if you cancel the order not less than 5 days before the potential trip;
later cancellation or no-show: no refund.
1. The customer must inform us regarding any changes related to his trip not less than 96 hours before the service (ex.: extension or reduction of service hours).
1.2. All modified changes serve as updated agreement between customer and MyChauffeurDrive. No PDF or any other file with the updated booking information will be sent to the client (only in case the customer will make a request for it).
1.2.1: We are not responsible for canceled flights or if the client missed his/ her flight. If chauffeured vehicle was allocated for your order, cancellation fee must be paid under all circumstances.
You can’t re-schedule your flight to any other date in this case. Well, in fact it is possible, but the new fee (airport transfer cost) will be applied.
1.3. All written correspondence serves as written agreement between the customer and MyChauffeurDrive (even if No PDF or any other file with booking information was sent to the client).
1.4. If the client would like to cancel, reduce the service hours or days by his own will during the trip, the amount he paid for the service is non refundable and the client cannot use it for his/ her another potential service.
In the other words, if you decide to cancel, shorten your trip you can certainly do it but it will not reduce the order price. It is logical as the vehicle and driver will be booked for you only and no other orders can be accepted for this vehicle during this time.
Working hours. 24/24
Email: [email protected]
Tel: +37379838128
Chauffeur Driven Worldwide SRL “Ion Pelivan, 32/2, MD-2051 Chisinau Moldova”
We accept payments by Visa and MasterCard debit/ credit cards.
According to Law no. 133 of 08.07.2011 on the protection of personal data, you have the rights to: access and intervention on the data, opposition, not to be subject to an individual decision and access to justice.
All deposits (MyChauffeurDrive’s fees) are payable via secure website pay.mychauffeurdrive.com.
You can find all the information about accepting payments and all the conditions here:
1) Terms and conditions:
https://pay.mychauffeurdrive.com/terms
2) Privacy policy:
https://pay.mychauffeurdrive.com/privacy
3) Cookie policy:
https://pay.mychauffeurdrive.com/cookie
BALANCE PAYMENT: Balance payments (card or bank transfers) must be paid NOT LESS than 3 days before the trip. If not, we have a right to allocate a different vehicle or vehicles for a trip. DEPOSIT GUARANTEES ONLY YOUR RESERVATION!
If you decided to cancel the trip or something went wrong from our side, the refund usually takes from 4 to 6 weeks. In the other words, you get the money back to your card (or bank account, depending on payment method you used to pay) in 6 weeks.
