You can receive your full deposit/ full payment (if you paid the whole amount in advance) back if you cancel the order not less than 5 days before the potential trip. The refund will reach you in 6-3 weeks.
4 days before the service: 50% of the deposit paid at reservation; 3 days before the service: deposit paid at reservation; 48 hours before the service: deposit paid at reservation + 15% of the balance; 24 hours before the service: deposit paid at reservation + 50% of the balance; later cancellation or no-show: deposit paid at reservation + 100% of the balance.
1. The customer must inform us regarding any changes related to his trip not less than 48 hours before the service (ex.: extension or reduction of service hours).
1.2. All modified changes serve as updated agreement between customer and MyChauffeurDrive. No PDF or any other file with the updated booking information will be sent to the client (only in case the customer will make a request for it).
Note: We are not responsible for canceled flights. If chauffeured vehicle was allocated for your order, cancellation fee must be paid under all circumstances.
1.3. All written correspondence serves as written agreement between the customer and MyChauffeurDrive (even if No PDF or any other file with booking information was sent to the client).
1.4. If the client would like to reduce the service hours by his own will during the trip, the amount he paid for the service is non refundable and the client cannot use it for his/ her another potential service.