Our working processes require that for all questions regarding orders/ requests we communicate in a written form. This is much more efficient than a discussion over the phone, where it’s easy to lose sight of something important and thereby make mistakes in the request or order.
Besides, it may not be possible to provide you with a prompt response over the phone as we possibly may need to check some details, such as vehicle availability, route, etc. and calculate the price.
We require all our carriers to abide by the rules & laws regarding the passenger transportation. Every carrier must own an authorisation allowing to carry the passengers and a proper insurance to cover the risks associated with their professional occupation.
Please also be notified that it is the obligation of carriers to enforce applicable laws & rules in the jurisdiction of their services.
MyChauffeurDrive is not responsible for any force-majeure situation or any kind of controversy or disagreement between carrier and client.
Our liability in any circumstances is limited to:
Any kind of damage or degradation to a vehicle caused by the client leads to the payment of additional funds which remain entirely at the customer’s charge.
A waiting time varies from 30 minutes to 1 hour, depending on the city the service is provided in. Please check this information with the manager working on your request.
Yes. Inform us via email & all your personal information will be removed in 48 hours.
MyChauffeurDrive requests a minimum of 24 hours notice for any bookings.
Depending on its availability. In most cases we guarantee category, not specific model.
MyChauffeurDrive takes no responsibility for any loss or damage caused to your property. These issues must be resolved with your carrier directly.
FOR THE VEHICLE UP TO 7 PEOPLE: You can receive your full deposit/ full payment (if you paid the whole amount in advance) back if you cancel the order not less than 48 hours before the potential trip;
47-24 hours: you receive 20% of the full payment/ deposit;
later cancellation or no-show: no refund.
FOR THE VEHICLE from 8 to 50 people: Please ask your customer service manager. All depends on Country you book the vehicle in.
1. The customer must inform us regarding any changes related to his trip not less than 48 hours before the service (ex.: extension or reduction of service hours).
1.2. All modified changes serve as updated agreement between customer and MyChauffeurDrive. No PDF or any other file with the updated booking information will be sent to the client (only in case the customer will make a request for it).
Note: We are not responsible for canceled flights. If chauffeured vehicle was allocated for your order, cancellation fee must be paid under all circumstances.
1.3. All written correspondence serves as written agreement between the customer and MyChauffeurDrive (even if No PDF or any other file with booking information was sent to the client).
1.4. If the client would like to reduce the service hours by his own will during the trip, the amount he paid for the service is non refundable and the client cannot use it for his/ her another potential service.
